Refunds and cancellations

This note applies to fees invoiced for Devvectorpoint programmes. The website does not take payment, so nothing is charged at the moment you browse fees.

Eligibility

A refund is available if we cancel a cohort and cannot offer a date you accept within twelve weeks. A refund is also available if you withdraw in writing at least fourteen calendar days before the first live session of Account Signal Studio or Signal Lab, or seven calendar days before a short programme (Desk Pass clinics or Event Grammar Saturdays).

Timeframe

Send the request as soon as the decision is made. We date eligibility from the working day we receive the email, not from when a purchase order was raised internally.

Full or partial refunds

Withdrawals inside the notice windows above receive a full refund of tuition invoiced for that cohort, minus any non-refundable items listed below. After teaching starts, we may offer a partial refund equal to unused full weeks, rounded down, if you withdraw for documented long-term illness. No partial refund is given for missing individual evenings.

Non-refundable items

Fit-call time is not billed and is not refundable. Printed workbooks already posted, if any, are non-refundable once dispatched. Third-party venue tickets we purchased at your request (rare) are passed through at cost and follow the venue’s own rules.

Process

Email hello@devvectorpoint.digital with the programme name, invoice number, and whether you want a refund or a transfer to a later cohort. We confirm in writing within five working days.

Processing time and method

Approved refunds are returned by the same method the invoice was paid (bank transfer is typical in GB) within fourteen working days of our written approval. We do not refund in cash at the Habrough address.

Contact for refund requests

hello@devvectorpoint.digital · 070 4150 3023 · 97 Moulton Road; City: Habrough; Zip code: DN40 9BQ; Country calling code: +44; Country: United Kingdom

Cancellation by us

If we cancel, you choose a later cohort or a full refund of that programme’s fee. We are not responsible for travel you booked independently.

Exceptions

Field Partnership work that has already begun (private sessions delivered) is billed for time used; unused weeks can be refunded or paused by written agreement. Statutory consumer cooling-off rights in the UK, where they apply to distance contracts for services, are honoured and override this note to the extent required by law.